Refund Policy

At Westwood, we are committed to delivering high-quality food and great service to every guest. If your order arrives incorrect, incomplete, spoiled, undercooked, or does not meet our quality standards, please contact us within 2 hours of receiving your order so we can review the issue and arrange a suitable solution. You may be asked to provide your receipt, details of the problem, photos where possible, or return the item to the branch. Refunds or replacements are not provided for change-of-mind requests, taste preferences, orders placed by mistake, partially or fully consumed items, or delays caused by third-party delivery services outside our control. Where a refund is approved, it may be issued as a replacement item, store credit, or returned to the original payment method, noting that processing times vary depending on banks and payment providers. Westwood reserves the right to refuse refunds in cases of misuse, repeated refund claims, or suspected fraud. Our goal is always to ensure a fair process and a positive experience for every guest.