Privacy Policy
A legal disclaimer
Last Updated: 04/01/2026
Westwood (“we,” “us,” or “our”) provides the information on our website, mobile applications, social media platforms, and marketing materials for general information and customer convenience only. Although we make reasonable efforts to ensure that all product descriptions, pricing, nutritional guidance, and other information are accurate and current, we do not guarantee that the information is complete, error-free, or always up to date, and it may change at any time without prior notice. Menu availability, ingredients, and pricing may vary by branch. Allergy and dietary information is provided as a guide only and cannot guarantee the absence of cross-contamination. Customers with allergies or dietary restrictions should exercise their own judgment and inform staff before ordering. To the maximum extent permitted under Saudi law, Westwood disclaims liability for any loss, damage, or injury resulting from reliance on any information provided or the use of our services or third-party platforms.
Privacy Policy - the basics
Westwood is committed to protecting your privacy in accordance with the Saudi Personal Data Protection Law (PDPL). When you interact with us — whether by visiting our website or app, placing an order, contacting customer service, subscribing to marketing communications, or dining in-store — we may collect certain personal data such as your name, phone number, delivery address, email address, transaction history, and limited technical data such as device or browsing information. We only process your personal data for lawful purposes such as fulfilling your orders, improving customer experience, communicating with you where permitted, complying with legal obligations, and protecting our business from fraud or misuse. We do not sell your personal data, and where we share it with trusted third-party service providers such as delivery partners, IT vendors, or payment processors, they are required to protect it and use it only for approved purposes.
Privacy Policy - more
The personal data we may collect includes your name, phone number, email address, delivery and billing addresses, order and transaction details, payment details processed securely by our payment providers, order history, preferences, inquiries or communications with us, and technical data such as device details, IP address, and cookies. We use this data for lawful purposes such as processing and delivering your orders, managing your account or bookings, processing payments, improving our services and customer experience, communicating with you, sending marketing messages where you have given consent, complying with Saudi legal obligations, preventing fraud, ensuring security, and protecting our legitimate business interests. We may share your data with trusted third parties including delivery partners, payment processors, IT and hosting providers, analytics and marketing partners, professional advisers, and government or regulatory authorities where required — and these parties are required to protect your data and use it only for authorized purposes. We do not sell your personal data. If data is transferred outside Saudi Arabia, we ensure such transfers comply with PDPL and appropriate safeguards are applied. We retain personal data only for as long as necessary for the purposes described or as required under Saudi law, after which it is securely deleted or anonymized. We implement administrative, technical, and organizational safeguards to protect your data; however, no method of transmission or storage is completely secure. Under PDPL, you have rights including requesting access to your data, requesting corrections, requesting deletion where permitted, withdrawing consent for optional processing such as marketing, objecting to certain processing, and submitting a complaint to the competent authority. We may use cookies and similar technologies to improve performance and analyze usage, and you may control these through your browser settings. Our services are not intended for children under 13, and we do not knowingly collect data from children without guardian consent. We may update this Privacy Policy from time to time, and the “Last Updated” date will always show the current version. If you have any questions or wish to exercise your privacy rights, you may contact Westwood through our official customer service channels or using the contact details provided on our website. Your continued use of our services means you acknowledge and accept this Privacy Policy.